Total Lawn Care & More LLC Privacy Policy

Effective Date: April 10, 2026 | Last Updated: April 10, 2026

1.     Introduction

Total Lawn Care & More LLC ("TLC," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website totallawncaremore.com, use our services, communicate with us via text message (SMS/MMS), or otherwise interact with us.

Total Lawn Care & More LLC is a landscaping and snow management company based in Milford, Connecticut. We provide lawn care, landscaping, property maintenance, and snow removal services to residential and commercial customers in Connecticut.

By using our website, requesting services, or communicating with us, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2.         Information We Collect

2.1    Personal Information You Provide

We may collect the following personal information when you interact with us, request a quote, schedule services, or otherwise communicate with us:

•        Contact Information: Name, email address, phone number, and mailing/service address

•        Payment and Billing Information: Credit card numbers, bank account details, billing address, and payment history

•        Property Information: Photos of your property, lot size, service history, and special instructions related to lawn care or landscaping

•        Communications: Records of your correspondence with us, including emails, text messages, phone calls, and form submissions

•        Service Preferences: Your preferred service schedules, specific requests, and feedback

2.2       Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, analytics tools, and similar technologies:

•        Device Information: IP address, browser type and version, operating system, and device identifiers

•        Usage Data: Pages visited, time spent on pages, referring URLs, click activity, and navigation paths

•        Location Data: General geographic location based on your IP address (we do not collect precise geolocation data)

3.         How We Use Your Information

We use the information we collect for the following purposes:

•        To provide, maintain, and improve our lawn care, landscaping, and snow management services

•        To process and fulfill service requests, quotes, and payments

•        To communicate with you about your account, services, appointments, and billing

•        To respond to your inquiries and provide customer support

•        To send service reminders, seasonal updates, and important notices related to your property

•        To analyze website traffic and usage patterns to improve our website and user experience

•        To comply with legal obligations and protect our rights

•        To detect, prevent, and address fraud, security issues, or technical problems

4.         Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share limited information only in the following circumstances:

•        Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, accounting services). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

•        Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

•        Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.         Total Lawn Care Messaging Terms and Conditions

By opting in to receive text messages from Total Lawn Care & More LLC, you agree to the following terms and conditions:

1.        Program Description: The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2.       Opting Out: You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3.       Getting Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at totallawncaremore@gmail.com.

4.      Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5.      Message and Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions aboutyour text plan or data plan, it is best to contact your wireless provider.

6.        Privacy: If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

5.1 Messages User May Receive

  • You may receive account alerts, service updates, appointment reminders, and promotional messages.

  • For help, reply HELP to the number from which you received messages.

6.         Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We use the following types of tools:

•        Essential Cookies: Necessary for basic website functionality, such as page navigation and form submissions. Thesecannot be disabled.

•        Analytics Tools: We use third-party analytics services, including Google Analytics and similar platforms, to understand how visitors interact with our website. These tools collect anonymized data such as pages visited, session duration, and traffic sources.

•        Advertising/Marketing Pixels: We may use tracking pixels (such as Facebook Pixel or similar tools) to measure the effectiveness of our advertising and to deliver relevant content. These tools may collect data about your browsing behavior across websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.

7.        Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal informationfrom unauthorized access, use, alteration, or destruction. These measures include:

•        Encryption of sensitive data during transmission (SSL/TLS)

•        Restricted access to personal information to authorized personnel only

•        Regular review and update of our security practices

•        Secure storage of payment information through PCI-compliant payment processors

While we strive to use commercially acceptable means to protect your personal information, no method of transmission overthe Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8.         Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless alonger retention period is required or permitted by law. Criteria used to determine our retention periods include:

•        The duration of our ongoing relationship with you and the provision of services

•        Legal obligations that require us to retain data for a certain period

•        The statute of limitations under applicable law

•        Ongoing or potential disputes or litigation

When your personal information is no longer needed, we will securely delete or anonymize it.

9.         Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

•        Right to Access: You may request a copy of the personal information we hold about you.

•        Right to Correction: You may request that we correct inaccurate or incomplete personal information.

•        Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

•        Right to Opt Out: You may opt out of the sale of your personal data, targeted advertising, or profiling that produces legal or similarly significant effects.

•        Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format.

•        Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at totallawncaremore@gmail.com. We will respond to your request within 45 days, as required by applicable law. If you are a Connecticut resident, you have additional rights under the Connecticut Data PrivacyAct (CTDPA), including the right to appeal our decision regarding your request.

10.         Connecticut Data Privacy Act (CTDPA) Notice

As a Connecticut-based business, we are committed to complying with the Connecticut Data Privacy Act (CTDPA) and its amendments. Under the CTDPA:

•        We provide transparent notice about the categories of personal data we process and the purposes for processing

•        We limit data collection to what is adequate, relevant, and reasonably necessary for the disclosed purposes

•        We do not process sensitive personal data without first obtaining your consent

•        We honor universal opt-out preference signals (such as Global Privacy Control) for targeted advertising and data sales

•        We do not sell your personal data

•        We do not process personal data of minors for targeted advertising, profiling, or sale

If you are a Connecticut resident and wish to exercise your rights under the CTDPA, or if you wish to appeal a decision we have made regarding your privacy request, please contact us at totallawncaremore@gmail.com. We will acknowledge your appeal within 15 days and provide a substantive response within 60 days.

11.    Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us at totallawncaremore@gmail.com.

12.        Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Total Lawn Care & More LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you toreview the privacy policy of every site you visit.

13.        Do Not Track Signals

We honor Do Not Track (DNT) signals and universal opt-out preference signals (such as Global Privacy Control). When we detect such a signal, we will not track your activity across other websites for targeted advertising or data sale purposes.

14.         Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and postthe revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15.         Contact Us

If you have questions about how we use or store your information or wish to opt out, please email totallawncaremore@gmail.com or use our contact form at https://www.totallawncaremore.com/contact.

This Privacy Policy was last updated on April 10, 2026.